Alongside our continued support for the NHS, we’re once again offering selected treatments to our private patients.
The COVID-19 pandemic means life has changed for us all and we’re aware that you may have some concerns about coming into hospital. It’s okay to feel this way and, with this in mind, we’re pleased to say that we are implementing a series of safety measures to help protect our patients and colleagues from the potential risk of COVID-19.
A few key things we’re doing to help minimise the potential risk in our hospitals and help you feel safe include:
When you come into a Spire hospital we want you to feel as relaxed as possible – every step of the way. To support this, we are introducing a process called ‘patient pathways’; this means you’ll be allocated a clear journey to guide you through your hospital visit based on what you’ve done ahead of the appointment, and depending on your reason to visit. We’ve developed three patient pathways – Red, Amber and Green:
The Red pathway is for patients in outpatients including imaging or Bupa health clinics, who will not need to isolate, won’t have a COVID-19 swab taken but will be asymptomatic on arrival.
The Amber pathway is for patients who are clinically vulnerable – for example those who are undergoing treatment for cancer, coming in for pre-operative assessment.
The Green pathway is for patients undergoing surgery – inpatients and day case – who have isolated before their procedure and tested negative for COVID-19.
We’re confident that these pathways will help create a secure, protective environment so everyone feels more confident about coming into and working in our hospitals.
You can use our consultant search tool to find a consultant that best matches your needs.
Where possible our experts will conduct initial consultations virtually so you don’t have to attend a hospital, but when it’s absolutely necessary face to face consultations can also be made available.
All of our surgical inpatients will have a pre-op assessment to prepare you for your operation. For advice on ways you can improve your health before your procedure, take a look at our remaining well guide.
To keep everyone safe in our hospitals, all Spire staff will receive regular COVID-19 testing and wear PPE.
On arrival you’ll be met by a member of the Spire team who will take your temperature and give you your own mask to wear in the hospital.
You'll have easy access to handwashing and hand sanitisers throughout our hospitals and clinics.
Our hospitals have been specially adapted to ensure appropriate distancing. This includes clear signage and a one-way system throughout.
All patients will have their own individual room with an en-suite bathroom.
Patients will receive post-operative care information and any consultant follow-up required – delivered either face to face or virtually.
A 24/7 helpline is available to provide post-operative advice, whenever you need it.
How is the coronavirus affecting the hospital?
We have suspended all non-urgent procedures for vulnerable patients and we will complete a full risk assessment to ensure that it is safe to continue with your planned appointment.
I’m nervous about coming into hospital / is it safe to come into hospital?
We’re actively working with, and following guidance from all national healthcare bodies to ensure you are kept safe.
We’re asking anyone with symptoms of COVID-19 not to attend our hospitals; we’re restricting access for visitors, and screening all patients upon arrival as we work hard to maintain everyone’s safety.
We are asking everyone who attends our site to abide by our policy on social distancing. Please ensure that you stand or sit a minimum of two metres apart.
If you have any concerns, please contact your local hospital and they’ll be happy to answer any questions you may have.
Are you testing patients for coronavirus?
Prior to undergoing surgery you will be instructed to isolate with your household members for a period of time and will undergo a COVID-19 swab test.
The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.